PRIVACY POLICY
We believe trust is the foundation of every great shopping experience, and we want you to feel completely at ease with how your information is cared for at Tendenicy. This isn’t a formal legal document—it’s a clear, honest walkthrough of your data’s journey with us, from the first click to long after your order arrives.
From the moment you arrive
Just by landing on our website, a few technical details are shared automatically. Your device tells us about the web browser you’re using, your IP address, your time zone, and any cookies that are already present. As you explore, we get a sense of what interests you—the products or pages viewed, the website or search terms that brought you here, and the way you move through and interact with the site. This all happens silently in the background.
To make this possible, we lean on a handful of standard tools: Cookies (small files with an anonymous unique identifier), log files (which note your IP address, browser, internet service provider, referring and exit pages, plus timestamps), and web beacons, tags, and pixels that record browsing behavior.
If you decide to make a purchase
When you’re ready to buy—or even start the checkout process—you’ll share the details needed to get your order to you. This covers your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Together with the browsing data we mentioned, this forms the full picture of what we consider your personal information.
Putting your details to work
The information you provide during a purchase is what allows us to process payment, arrange shipping, and send invoices or order confirmations. It also lets us communicate with you directly, screen orders for potential risk or fraud, and, when it matches the preferences you’ve shared, send you updates or advertising about our products and services.
Behind the scenes
Your device information plays a different but equally important role. It’s key to helping us spot potential risk and fraud—your IP address is especially valuable for this—and it fuels our efforts to improve and optimize the site. For example, we analyze browsing patterns and interactions to evaluate the effectiveness of our marketing campaigns.
Who else helps us out
We bring in trusted third parties to support the uses described above. A specific partner is Google Analytics, which gives us insight into how customers engage with the site. There are also rare occasions when we may need to disclose information to comply with laws and regulations, respond to a subpoena, search warrant, or other lawful request, or to protect our rights.
Your choices and your rights
If you are a European resident, you can access the personal information we hold about you and ask for it to be corrected, updated, or deleted. One more thing to be aware of: when your browser sends a Do Not Track signal, our data collection and use practices remain unchanged.
How long we hold on
When you place an order, we keep your order information on file unless and until you ask us to delete it.
Changes to this guide
This privacy policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Talk to us directly
If you’d like more details, have questions, or want to make a complaint, we’re real people behind this screen. Just email us at service@excitok.com. Your trust means everything, and we’re committed to protecting your privacy.