RETURN POLICY

Refunds are only available for products that were bought at their standard, non-discounted price. Items that were part of a sale or marked as clearance cannot be returned for a refund.

If you received a damaged or faulty item

Exchanges are strictly limited to situations where the product is defective or sustained damage during shipping. If this applies to your order, you’ll need to send an email to our team. We will then give you the details on where to mail the faulty item so we can get a replacement of the same product out to you.

Sending your item back to us

To get a return started, you must first email us at support@excitok.com. We’ll respond with the return mailing address you should use. Please be aware that the cost of return postage is your responsibility. Additionally, any shipping fees you paid on the original order are non-refundable.

Getting your money back

Once your returned item reaches us, our team will examine it. You’ll then receive an email confirming we’ve received it and notifying you whether the refund has been approved or denied. When a refund is approved, it is processed right away and sent back to the original payment method you used.

When your refund seems to be missing

If you don’t see the refund in your account, we suggest checking your bank account first. Next, contact your credit card company, as they often have a processing period before the credit is officially posted. After that, reach out to your bank, since they may also have their own processing timeline. If you’ve completed all these steps and the refund is still missing, please contact us so we can look into it further.

As a final note, the delivery time for any exchanged item will depend on where you’re located.